In the Contact Center section, you can access all the communication settings available in Bitrix24, including mail, telephony, website widgets, website forms, callbacks, and open channels.

Go to CRM > Sales > Sales channels > Contact Center.

Here are the available blocks and settings:

Mail. Click this block to connect your mailbox to Bitrix24. If you already have a mailbox connected, you'll be redirected to the Webmail section.
Manage emails in Bitrix24
Connect mailboxes to Bitrix24

Telephony. Click this block to set up a new connection or configure existing ones. Available options include:

Call tracking. This is a tool for tracking lead sources, helping you evaluate the number of calls from each marketing channel.
Call Tracking

Website widget. Use a previously created website widget or create a new one to connect with your clients.
Website Widget

Website form. Create new CRM forms or edit existing ones in this section.
Add a CRM form

Callback. Configure an existing callback form or create a new one to connect to the website widget. Callback forms are created similarly to CRM forms.
Callback form

Facebook Lead Ads. Use your CRM forms in Facebook Lead Ads. When a client fills out a form on Facebook, the information is automatically saved to Bitrix24 CRM.
Facebook Lead Ads integration

Open channels. Connect the following messengers and social networks:

After connecting a communication channel, create or select an Open Channel for it.
Open Channel settings