Learn how to manage the working hours of your company's phone line with Bitrix24. Specify employee availability for incoming calls and set up call-handling scenarios. This article guides you through the entire process of configuring it.

By default, only account administrators have access to these settings. You can configure access permissions to grant access to regular users as well.
Learn how to configure access permissions to Telephony

To configure working hours for a rented number or SIP PBX,

  1. Go to CRM > Add-ons > Telephony.

  2. On the Connection page, click Configure numbers and select a rented number or PBX.

  3. Then click Working hours and enable the Phone hours option.

    After that, you can configure the following parameters:

    Time zone: Choose the time zone for the working hours parameters.

    Working hours: Set your number's working hours. All inbound calls that come outside this time frame will be processed as off-hours calls.

    Days off: Select the days of the week when all inbound calls will be processed as off-hours calls.

    To select multiple days, hold down the Ctrl (Windows) or Command (macOS) key and click on your desired days.

    To remove your days off, hold down the Ctrl (Windows) or Command (macOS) key and click on the selected days.

    Holidays: Specify the dates when all inbound calls will be processed as off-hours calls.

    Note that you need to specify holidays exactly as they're displayed in the example: day.month. Use commas and don't use spaces for separation: 01.01,04.07,01.11,25.12.

    Off-hours call processing: Decide how you want to process off-hours calls. This is a mandatory configuration that provides three options:

    Off-hours recorded message: Select a melody or recording that will be played to the caller during non-working hours. Use a preset recording or upload your own custom one.

    Learn how to customize hold music


In brief

Configure working hours for your rented number or PBX to process incoming calls during off-hours. See the steps below:

  1. Specify working hours, days off, and holidays.

  2. Decide how to process off-hours calls: enable voice mail, forward them to a different phone number, or simply end them.

  3. Choose a melody or recording that will be played to the caller during off-hours. Use a default recording or upload your own.