ADIGITRANS

The Call Details section provides data about all inbound and outbound calls made using Bitrix24 telephony. Here, employees can review and analyze call...

The Call statistics section helps you analyze the calls in Bitrix24. Here, you'll get information about the total number of calls and your employe...

Incoming calls to Bitrix24 can be routed to a specific employee or telephony user group. If none of the employees receive incoming calls, check the Ca...

A call log is a text file containing detailed call information. Data is recorded and collected from the start to the finish of a call. Ca...

Automatically creating a deal for each incoming call can simplify client management and streamline your workflow. The settings differ based on the CRM...

Evaluate the effectiveness of advertising sources using call trackingCall tracking is a technology that links marketing channels to inbound phone call...

Discover how to configure call forwarding in Bitrix24 telephony for efficient call management. This feature helps you redirect incoming calls to alter...

Configure inbound call routing to distribute the calls evenly among employees and reduce the waiting time for customers. Choose the preferred way to r...

After you've connected phone numbers to Bitrix24, you need to configure them. There are different call-handling scenarios in Bitrix24. For example...

In Bitrix24 telephony, you can use different tunes for each call processing scenario. Customize greetings, choose preferred wait music, or use an afte...