ADIGITRANS

Chat statistics will help you evaluate the most popular open channel: employees' effectiveness, average reply time, satisfaction rate, etc. How...

Conversations section of Contact Center contains all Open Channel chats. Work with conversations and search for the necessary ones using special...

Quality assessment helps improve service quality and increase customer loyalty. In Bitrix24, you can configure quality assessment for each open...

In the Contact center section, you can find all conversations with clients, connect new channels, and evaluate the work of agents. If not all u...

Canned responses are pre-written replies to common questions, allowing you to quickly insert pre-formatted content into your messages. Bitrix24 Messen...

Bitrix24 has many communication channels. One of the main tasks is to recognize the customer. Chat Tracker automatically recognizes the customer ...

To ensure stable and secure operation of Bitrix24 Messenger and application, we have introduced a 1,000 conversations limit on the number of simultane...

This article will help you understand the logic of different enquiry distribution modes and how the queue works. If the enquiry has not b...

Quality assessment helps improve service quality and increase customer loyalty. In Bitrix24, you can configure quality assessment for each open...

Connect widgets to your website to collect feedback or contact information and get in touch with your customers. Also, you can use a CRM form i...